About the Company

Our client, a registered financial service provider, providing you and your family with innovative needs-based life and health insurance cover is looking for a I&O Operations Support Engineer who can hit the ground running.

About the role

As a I&O Operations Support Engineer, you will be managing the day-to-day Operations to provide delivery of systems and services to meet or exceed objectives and service levels. The ideal candidate should have exceptional communication skills, be self-motivated, organised and the willingness to always learn new technologies.

These are some of the key outputs of the role:

IT Operations

• Monitoring of all Infrastructure as a member of the I&O team
• End-User Support for the business
• IT contact center 
• Support Business with Telephony, infrastructure and connectivity and MS operations.
• Implement and adhere to best practice guidelines, policies, processes and procedures.
• Ensure technical operational efficiency within the business.
• Execute business needs, based on identified priorities within the team
• IT Operational monitoring and reporting
• Identify, minimize and escalate potential IT risks and opportunities in IT Operations.
• Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team
• Deliver successful end user support to Business
• Accountable to I&O Operations Specialist

 Security and User Management

• Business application security administrator for all core applications.
• Spot checks on Ad accounts
• Assist with IT audits
• Assist with quarterly security reports
• Accountable to I&O Operations Specialist

 Infrastructure

• Maintain the current functionality of infrastructure technology within the business
• Implement Infrastructure monitoring benchmarks as identified by the team.
• Accountable to I&O Operations Specialist

Lan & Wan

• Monitor and support the onsite Lan and Wan for the Business
• Assist users with password resets and connectivity support
• Accountable to I&O Operations Specialist

Asset Management

• Updating/Maintaining of the asset register for all IT hardware as part of the team
• Accountable to I&O Operations Specialist

Our Ideal Candidate has the following skills and experience:

Experience

• 5 - 7 Years IT Experience
• Experience in dealing with teams within geographical and technical complex environment.
• Microsoft Server 2008,2012,2016,2019
• Microsoft Exchange 2016, 2019, DAG
• Mimecast Email gateway Management
• O365 /Azure Administration
• RDS Terminal Services (2016,2019)
• Active Directory (2012,2016,2019)
• DNS, DHCP, Routing
• Windows File Server Management (DFS)
• ITIL v3/4

AND / OR

• Azure Virtual Desktop/Cloud PC

Demonstrates extensive abilities and/or a proven record of success as a team member in improving and managing the productivity of technology processes and business processes by creating automated workflows to replace manual workflows including the following areas:

• Interpersonal and communication skills
• Problem-solving skills
• Planning & Organizing skills
• Time management
• Excellent technical knowledge
• Documentation skills

 Competencies

• Intensive troubleshooting knowledge
• Analytical
• Strong problem-solving skills
• Excellent communication, interpersonal and presentation skills
• Self-driven with an ability to work independently as well as to function effectively within a team
• Strong sense of responsibility and accountability and to be decisive when needed
• Effective planning and organizational skills
• Ability to work under pressure
• Deadline driven
• Ability to function in a team
• Written and Verbal Communication Skills